Shipping FAQ

COVID DELAYS
As couriers are working flat out, there has been some delays with shipping. We appreciate your patience. Tracking numbers can be found once orders are dispatched.

How often are orders processed?

Orders are generally processed Tuesday's and Thursdays with courier pick ups the following day.

How long should my package take to arrive?
All NZ shipping should be delivered the next target day. On occasion, it may take up to 2-3 days to arrive depending on delays and location around NZ.

For international shipping, times vary depending on your location. We will send you tracking numbers so you can view the progress through the nominated courier website. Currently due to the limited amount of flights leaving New Zealand, there is delays on international shipping. These could take up to a month to send out. Please keep checking your tracking number for updates.

Are all packages tracked?
Where available, all packages are tracked and you will receive your tracking number via email when dispatched. On a rare occasion, tracking may be unavailable to your country, in which untracked will be used.
Some countries do not allow us to have a tracked option (Middle East for example). Due to no tracking, these are shipped at your risk. We will send you the relevant shipping information for you to chase up if necessary.

Why am I getting shipping errors when I try to check out? 
This could be for two reasons, either your order size is too large or we do not currently ship to your country. 

The maximum size we can ship is 2kg. Due to shipping costs, it is cheaper to send two smaller packages under 2kg than it is to go above our 2kg limit.

Alternatively, if there are no shipping options available, we may not have set up shipping rates to your country yet. Please contact us and we will organise this for you!